Delivery policy

Shipping Policy

Order Processing Time

Processing Time: 3-7 Days

Delivery Time: 7-14 Days

What Shipping Methods Are Available?

Shipping Methods: 4PX, YunExpress, Wanb Express, UBI

All delivery times and dates are estimates and not exact.

Taxes:

International Orders:

✅Tax Free: Customers residing in Germany, Austria, United Kingdom, France, Spain or other European countries are exempt from all taxes.

Shipping Cost: €4.99

✅Local Taxes: Residents of Turkey are subject to certain taxes, depending on the delivery location and province. These taxes are collected by the Turkish tax authorities, not by us.

Shipping Costs: Due to Turkish tax laws, Selmaya does not charge shipping costs to customers in Turkey.

Do you offer international shipping?

We offer worldwide shipping.

International Orders

Please note that some international orders may be subject to different regulations and restrictions and you may be required to pay additional fees beyond our control. In such cases, you are solely responsible for complying with the applicable laws in your country and for paying any additional fees or charges.

What happens if my order is delayed?

If delivery is delayed for any reason, we will notify you as soon as possible and provide a new estimated delivery date.

EU and UK consumers: This does not affect your statutory rights. Please see our Terms and Conditions for more information.

What if I have questions about returns?

If you have questions about returns, please see our Returns Policy.

How can I contact you regarding this policy? If you have any further questions or comments, please contact us via our Support Center.