Frequently asked questions
Frequently Asked Questions
What is the status of my order?
When you place an order, we will send you a confirmation email so that you can track the status of your order.
Can I change my order?
We can only change orders that have not yet been processed.
Once your order is ready for shipment or delivery, we will no longer accept changes to your order.
Payment
What payment methods do you accept?
We accept the following two main payment methods:
PayPal:
selmaya
primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, Visa, American Express and Discover cards.
Secure Credit Card Payment: We also accept credit card payments via Visa, MasterCard, American Express and Discover cards.
In what currency do I pay?
All our transactions are processed in euros. If your credit or debit card uses a different currency, your bank will use the exchange rate listed on the website.
Do you offer the option to pay in 3 or 4 installments?
We accept three payment methods.
Shipping
Where do you ship?
Our products are shipped worldwide, including to Asia, North and Central America, Europe, and Oceania. We offer payment options via PayPal and credit cards.
How long will it take for my order to be delivered?
After you place your order, it usually takes 3 to 7 days to process it.
Delivery time depends on the shipping method you choose.
How can I track my package?
After you place your order, we will send you a confirmation email so that you can track the status of your order.
What if I am not at home? If you are not at home, we will make another delivery attempt the next day. Alternatively, our delivery partner will contact you to arrange a new delivery date. This depends on the country and shipping method you selected.
If your package does not arrive, you may need to pick it up at your local post office.
Returns
Do you accept returns?
We accept returns under the following conditions:
The products were purchased through our online store.
The product must be unused.
Return requests must be submitted within 30 days of the delivery date.
Please contact our customer service to initiate a return.
Can I exchange the product? We accept exchanges under the same conditions as returns.
To request an exchange, please contact our support team and let them know that you would like to exchange the product for other items when you are ready to return the original products.
Are returns free of charge?
To return products, please contact our customer service to obtain a return address. Once you have the address, pack the products securely in the original packaging and enclose your proof of purchase.
In some cases, returns are free of charge. If the return is not due to an error on the part of selmama.com, the return costs will be deducted from your refund.
How long does the return process take?
Your return will be processed and approved within 30 days of the package arriving at our warehouse.
Once your return is approved, a refund, exchange, or credit to your account will be processed within 30 days of the approval date. If you have any questions or comments, please contact us through our support center.
