Return and refund policy

Thank you for your purchase. We hope you are happy with your order. If for any reason you are not completely satisfied with your purchase, you can return it to us. You can find more information about our return policy below.

RETURNS
To be eligible for a refund, you must return the product within 7 days of receipt and provide a tracking number for the return shipment. The product must be in the same condition as when you received it and must not be damaged. Returns and exchanges are not possible after 7 days.

RETURN PROCESS
You can obtain a return address by contacting customer service. Once you have received the address, please place the product securely in the original packaging and [attach proof of purchase].

In some cases, return shipping is free. If you are returning the product for a reason other than an error on the part of selmaya.com, the return shipping costs will be deducted from your refund.

If the return is initiated by the consumer, the shipping costs are the responsibility of the consumer. Shipping costs vary depending on the chosen courier service. If the products received are damaged or defective due to an error on our part, the consumer is not required to pay the associated shipping costs.

RETURN PROCESSING
We will process your return or exchange once we have received the return shipment and inspected the condition of the product. Processing will take a minimum of 30 days, calculated from the date the product was originally received. Depending on your credit card company, it may take 1 to 2 billing periods for the refund to appear on your credit card statement. We will notify you via email when your return has been processed. EXCEPTIONS
The following products are not eligible for return or exchange:

Perishable products
Custom products
Gift cards
Personalized products
Digital products
For defective or damaged products, please contact us using the details below to request a return or exchange.

QUESTIONS
If you have any further questions or comments, please contact us via the support center.